Help Desk Specialist HD41, Technical Certificate of Credit

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

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Admission Requirements

Minimum Required Age NA
High School Diploma or GED Required Yes
Placement Scores for Regular Admission (Accuplacer) English Reading Math Algebra
60 55 34 N/A

Location(s)

Golden Isles

Jesup

Waycross

Required Courses:

COMP 1000Introduction to Computer Literacy

3

CIST 1001Computer Concepts

4

CIST 1130Operating Systems Concepts

3

CIST 1122Hardware Installation & Maintenance

4

CIST 2130Desktop Support Concepts

3

CIST
Elective

4

Introductory-Level Networking Class - Choose one of the following:

CIST 1401Computer Networking Fundamentals

4

CIST 2451Cisco Network Fundamentals

4

Total Credit Hours: 25